
Frequently Asked Questions
Find answers to common questions about our products and services
What products do you sell?
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We sell nursing shoes, clogs, compression socks, and orthopedic insoles. All products ship from our UK warehouse.
Do you ship to my area?
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We ship throughout the United Kingdom. Delivery times are 6-11 business days.
How much does shipping cost?
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Shipping is free on all orders, no minimum purchase required.
What's your return policy?
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You have 30 days to return unused items in original condition with tags attached. Once approved, refunds take 7-13 days to process.
How do I track my order?
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You'll receive a tracking number via email once your order ships. Use it to check delivery status at any time.
What payment methods do you accept?
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We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and PayPal.
How long does customer support take?
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We aim to respond within 24 hours. Support hours: Monday-Friday 9am-5pm, weekends 11am-4pm GMT.
Can I cancel my order?
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Contact us at info@nursecarefit.com before your order ships. Once shipped, you can return it within 30 days.
Do you have a physical store?
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We operate online only. Our warehouse is in Birmingham, UK. You can contact us via email or phone for any inquiries.
Is my payment information secure?
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Yes. We use SSL 128-bit encryption and are PCI-DSS compliant to protect your payment information.
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FREE UK DELIVERY
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30-DAY RETURNS
Didn’t fit? No worries. You can return your item within 30 days of delivery if it’s not quite right.
