Frequently Asked Questions
FAQs
Find answers to questions about our products, shipping, returns, and more
Products
What products do you sell?
We sell nursing shoes, clogs, compression socks, and orthopedic insoles. All products ship from our UK warehouse.
What sizes do you carry?
We carry sizes for both men and women, including extra-wide options. Check the product page for availability.
Do you have a size guide?
Yes. Each product page includes sizing information. Contact us at info@nursecarefit.co.uk if you need help.
Are your shoes comfortable?
We focus on arch support, cushioning, and breathable materials. We offer a 30-day return policy so you can try them risk-free.
Shipping & Delivery
Where do you ship?
We ship throughout the United Kingdom. We do not ship to PO Box addresses.
How long does delivery take?
Processing: 1-3 business days. Delivery: 5-8 business days. Total: 6-11 business days.
How much does shipping cost?
Shipping is free on all orders with no minimum purchase.
How do I track my order?
You'll receive a tracking number via email when your order ships.
What if my package is lost or damaged?
Contact us at info@nursecarefit.co.uk with photos. We'll work with the carrier to find a solution.
Returns & Refunds
What's your return policy?
You have 30 days to return unused items in original condition. Return shipping costs are customer's responsibility except for defective items.
How do I start a return?
Email info@nursecarefit.co.uk with your order number. We'll send you a return label if approved.
How long does a refund take?
Inspection: 1-3 days. Approval: 3 days. Refund issued: 10 days. Total: 7-13 days usually.
Do you charge a restocking fee?
No. No restocking fees on returns within 30 days for unused items in original condition.
What if an item is defective?
Contact us at info@nursecarefit.co.uk with photos. We cover return shipping and replace or refund the item.
Payment & Account
What payment methods do you accept?
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, PayPal.
Is my payment secure?
Yes. We use SSL 128-bit encryption and are PCI-DSS compliant. We never store your full card number.
Can I cancel my order?
If it hasn't shipped yet, contact us at info@nursecarefit.co.uk. Once shipped, you can return it within 30 days.
Do I need an account?
No. Checkout as a guest. Creating an account is optional but makes tracking easier.
General
Do you have a physical store?
We operate online only. Our warehouse is in Birmingham, UK. Contact us via email or phone for inquiries.
How can I contact support?
Email: info@nursecarefit.co.uk | Phone: +447828705807 | Hours: Mon-Fri 9am-5pm, weekends 11am-4pm GMT
Do you offer gift cards?
Yes. Gift cards are available on our site with no expiration date.
Do you ship internationally?
Currently we only ship within the United Kingdom. No international shipping at this time.